DatCom Blog

You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.

Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.

Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.

Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.

If your business finds itself falling short in terms of help desk support, look no further. DatCom can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at 903-842-2220.

Fingers Crossed! The Robocalls May Soon Stop
Tip of the Week: Three Pro Business Tips


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Sunday, December 16 2018

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Cloud Network Security Hackers Microsoft User Tips Hosted Solutions Business Computing Internet Business Google Software Tech Term Malware Data Backup Hardware Innovation Backup Mobile Devices Email Smartphones Data Data Recovery Android VoIP Small Business Workplace Tips Communications Business Continuity Ransomware Cloud Computing Smartphone Managed IT Services Computer Cybersecurity Browser Law Enforcement Alert Disaster Recovery Windows 10 Chrome Outsourced IT Communication Cybercrime Network IT Services How To Computers Money Collaboration Password Business Management Efficiency Windows Artificial Intelligence IT Support Miscellaneous Server Internet of Things Router Applications Windows 10 Productivity Office 365 Saving Money Social Media Productivity Word BDR Facebook Managed IT Services Passwords Telephone Systems Spam Information Gadgets Virtualization Mobility Phishing Data Security Quick Tips Avoiding Downtime Wi-Fi Voice over Internet Protocol Office Social Engineering Vulnerability Work/Life Balance Two-factor Authentication Operating System Data Protection Microsoft Office Keyboard BYOD Mobile Device Save Money Connectivity Holiday Mobile Device Management Government App Managed Service Flexibility Apps Content Management Managed IT Google Docs Telephone System Google Drive Comparison Blockchain Spam Blocking Bring Your Own Device Software as a Service Identity Theft Website Sports Health Encryption Infrastructure IT Plan Human Resources Data Breach Data Management Legal VPN Telephony Private Cloud Upgrade Unsupported Software Business Intelligence HaaS Windows 7 Bandwidth End of Support Servers Fraud Paperless Office Office Tips Public Cloud Update Entertainment Scam Networking Data Storage CES Settings Remote Monitoring OneNote Redundancy Virtual Assistant Remote Computing Employer-Employee Relationship IT Management Trending Excel Enterprise Content Management Amazon Web Services Nanotechnology Hacking HIPAA Devices Unified Threat Management Physical Security YouTube Help Desk Remote Work Practices Worker Commute Tools MSP Information Technology Recycling Wire Mouse Net Neutrality PDF Battery Computer Fan Sync Supercomputer Workers Scalability Cleaning Black Market Tip of the week Password Management Automation Online Shopping Smart Tech Automobile Knowledge Data loss Budget Thought Leadership Mobile Computing Search Netflix Company Culture Hosted Computing Downtime Hiring/Firing File Sharing eWaste Computer Care Administrator FCC Education The Internet of Things Advertising Content webinar Music Specifications Windows 10s Windows Server 2008 NIST Internet Exlporer Evernote Network Congestion Screen Mirroring Camera How to HBO Firewall Managing Stress Shortcuts Apple Credit Cards Inventory Document Management Root Cause Analysis Botnet Risk Management Augmented Reality Criminal Wearable Technology Smart Office Microchip Title II Computing Infrastructure FENG Password Manager Audiobook Conferencing Addiction Staff Patch Management Cryptocurrency Wireless Charging Video Games IT Consultant Cast Training Recovery Outlook iPhone Techology Access Control Best Practice Politics Remote Worker Marketing Software Tips USB Samsung Search Engine Online Accountants History Skype Current Events Business Mangement Instant Messaging Emails Cache Warranty Millennials IT Support Solid State Drive Flash Safe Mode Internet exploMicrosoft Cortana Leadership Wireless Multi-Factor Security Frequently Asked Questions Big Data HVAC Amazon Authentication Meetings Wiring Value Machine Learning Bing Telecommuting Virtual Reality Start Menu Electronic Medical Records Users Hybrid Cloud WiFi Gmail Wireless Internet Printer Workforce Digital Signature Audit IBM Travel Google Apps Experience Charger Books Public Computer Wireless Technology IT solutions Loyalty CrashOverride Benefits Worker Hosted Solution SaaS Business Owner Smart Technology Compliance Emergency Rootkit Twitter Employer Employee Relationship Two Factor Authentication Regulation Printers Content Filtering Assessment Save Time Computer Accessories Safety Vendor Management Shadow IT Television Managed Service Provider Bluetooth Webinar Troubleshooting Transportation