DatCom Blog

You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.

Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.

Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.

Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.

If your business finds itself falling short in terms of help desk support, look no further. DatCom can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at 903-842-2220.

Fingers Crossed! The Robocalls May Soon Stop
Tip of the Week: Three Pro Business Tips
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, February 21 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Cloud Business Computing Network Security Google Hosted Solutions User Tips Hackers Microsoft Tech Term Backup Malware Internet Business Mobile Devices Software Communications Data Productivity Hardware Innovation Smartphones Data Backup VoIP Workplace Tips Email Android Cloud Computing Business Continuity Data Recovery IT Services Small Business Smartphone Communication Disaster Recovery Managed IT Services Ransomware Computer Cybersecurity Router Outsourced IT Cybercrime IT Support Law Enforcement Windows 10 Windows 10 Artificial Intelligence Network Browser Alert Efficiency Internet of Things Chrome Gadgets Windows Miscellaneous Computers Password Applications Mobile Device Office 365 Business Management How To Money Collaboration Server BDR Word Managed IT Services Wi-Fi Saving Money Telephone Systems Social Media Spam Productivity Information Virtualization Holiday Facebook Passwords Phishing Data Protection Operating System Data Security App Avoiding Downtime Government Social Engineering Work/Life Balance Vulnerability Keyboard Quick Tips Microsoft Office Save Money Encryption BYOD Health Settings Connectivity Voice over Internet Protocol Managed Service Flexibility Apps Mobile Device Management Private Cloud Office Two-factor Authentication Mobility Update Telephone System Public Cloud Google Drive Office Tips Spam Blocking CES Data Breach Software as a Service Data Management Sports IT Plan Legal Content Management Bandwidth Botnet Google Docs Telephony HaaS Unsupported Software Windows 7 Automation Comparison Blockchain Scam Networking Entertainment Servers Website Identity Theft Remote Monitoring Paperless Office Data Storage Infrastructure Human Resources Remote Computing OneNote Machine Learning Virtual Assistant Redundancy VPN Employer-Employee Relationship Managed IT IT Management Upgrade End of Support Business Intelligence Bring Your Own Device Fraud Access Control Business Mangement Google Search Computer Fan Automobile Sync Online Accountants Hiring/Firing Wire Mouse Black Market Password Management Security Cameras Tip of the week Internet exploMicrosoft Millennials Thought Leadership Mobile Computing Knowledge Search Data loss Cortana Music Computer Care Netflix Education Multi-Factor Security File Sharing Downtime Content Wireless Amazon Authentication Company Culture WiFi Gmail Firewall Proactive IT The Internet of Things Users Hybrid Cloud Telecommuting Risk Management Administrator webinar NIST Hacker Windows 10s Document Management Windows Server 2008 Workforce Digital Signature Camera Network Congestion How to Screen Mirroring Travel Google Apps Wearable Technology Computing Infrastructure HBO Trending Patch Management Augmented Reality Root Cause Analysis Audiobook Amazon Web Services Nanotechnology Training Managing Stress Shortcuts Recycling Video Games FENG Information Technology Remote Work Politics Practices Smart Office Microchip Conferencing Cryptocurrency Smartwatch Best Practice Save Time Net Neutrality PDF Current Events Addiction IT Consultant Recovery Cast Workers USB Samsung Social History Outlook Remote Worker Instant Messaging Online Shopping Smart Tech eWaste Big Data Skype Hosted Computing Search Engine IT Support Emails Software Tips Safe Mode Employee Solid State Drive Flash Advertising FCC Electronic Medical Records Cache Warranty Leadership Value HVAC Vendor Virtual Reality Frequently Asked Questions Internet Exlporer Specifications IBM Wiring Meetings Evernote Experience Charger Apple Criminal Start Menu Credit Cards HIPAA Inventory Bing Digital Signage Audit Hacking Title II Wireless Internet Printer Password Manager Enterprise Content Management Display Worker Commute Excel Staff Supercomputer Devices Unified Threat Management Wireless Charging Cleaning iPhone Techology MSP Scalability Tools Marketing Budget YouTube Help Desk Battery Physical Security Hosted Solution SaaS Safety Business Owner Smart Technology Managed Service Provider Emergency Rootkit Compliance Employer Employee Relationship Two Factor Authentication Twitter Content Filtering Assessment Regulation ISP Computer Accessories Printers Vendor Management Television Bluetooth Shadow IT Troubleshooting Transportation Books Public Computer Webinar Loyalty Wireless Technology Benefits CrashOverride Worker IT solutions